1. Introduction
NamVisa Vietnam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Vietnam visa assistance services, visit our website, or interact with us through any communication channel.
By using our services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information that you voluntarily provide to us when you submit a visa assistance request, contact us, or use our website. This includes:
2.1 Personal Identification Information
- Full name — as it appears on your passport
- Passport number — required for visa application processing
- Nationality — to determine visa eligibility and requirements
- Date of birth — required for visa documentation
- Passport issue and expiry dates — to verify passport validity
- Photograph — passport-style photo for visa application
2.2 Contact Information
- Email address — for communication and visa delivery
- Phone number — for urgent updates and verification
- Current location — to determine appropriate service options
2.3 Travel Information
- Planned entry and exit dates — for visa validity alignment
- Port of entry — airport or border crossing details
- Flight details — when relevant for urgent processing
- Previous visa history — if applicable to your application
2.4 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Visa processing — To prepare and submit visa applications to Vietnamese immigration authorities on your behalf
- Communication — To respond to your inquiries, provide status updates, and send service-related notifications
- Service improvement — To analyze usage patterns and improve our website and service quality
- Legal compliance — To comply with applicable laws, regulations, and immigration requirements
- Fraud prevention — To detect and prevent fraudulent activities or misuse of our services
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure server infrastructure with access controls
- Limited employee access on a need-to-know basis
- Regular security assessments and updates
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by Vietnamese law. Visa-related records may be retained for up to 5 years to comply with immigration record-keeping requirements.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Vietnamese immigration authorities — Your information is shared with the Vietnam Immigration Department, Vietnam Ministry of Public Security, and relevant government agencies as required for visa processing
- Service providers — Trusted third-party service providers who assist us in operating our website and processing applications (e.g., secure data storage, email delivery), under strict confidentiality agreements
- Legal obligations — When required by law, court order, or government regulation
6. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.
We use the following types of cookies:
- Essential cookies — Required for the basic functionality of our website
- Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
- Preference cookies — Remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.
7. Your Rights
You have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete information
- Deletion — Request deletion of your personal information, subject to legal retention requirements
- Withdrawal of consent — Withdraw your consent at any time, which may affect our ability to provide services
To exercise any of these rights, please contact us using the information provided below.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
NamVisa Vietnam
Phone: +84 369 308 237
Service areas: Ho Chi Minh City, Hanoi, Da Nang, Hoi An, Nha Trang, Da Lat
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.